Hi
I have a Intel Dual Band WiFi 8260 that came pre-installed with my purchase of an MSI Z170i Gaming Pro Motherboard.
After having built my PC a few weeks ago it has been working perfectly until 2 days ago when the Bluetooth suddenly decided it didn't exist. The situation was that the computer was sleeping and when I tried to wake it up by tapping a key on the keyboard or mouse it just didn't respond. I turned it on using the power switch and found that my keyboard and mouse just wouldn't respond anymore. To cut a long story short this is the situation and what I have tried:
- I am running Windows 10 PRO
- My WiFi works fine but the Bluetooth does not. Not only has the Bluetooth option disappeared in settings but nothing even shows up in Device Manager, it's as if according to the PC the hardware just isn't there.
- I have tried everything including a system restore, disabling/removing and reinstalling all drivers using both control panel and device manager, trying different versions of the drivers including the latest on intels website as well as previous versions on the MSI website. I have also tried updating Windows 10 to the latest versions and doing a full system restore. None of this has worked, the Bluetooth option just will not show. I have even checked the connections on the motherboard itself and all seems fine. I have also clicked on the Network Adapter (Intel 8260) in device manager and unchecked the box that allows the PC to turn it off to save power (I suspected this due to the problem happening after the PC automatically went to sleep).
Given the above I suspect this is a hardware issue as I cannot think of anything else to try - I have therefore raised a ticket with the supplier of the motherboard, however in the meantime is there anything anyone can suggest? After some googling it seems these cards can be quite temperamental...
Thanks