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Intel AC-3165 Bluetooth Nightmare

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I am having problems connecting bluetooth devices to my pc (the board is a gigabyte mitx ab-350m).  For the most part devices are detected however will never connect.

 

I should mention 2 observations: (1) that "Intel(R) Wireless Bluetooth(R)" is listed as an "other devices" in the Windows 10 "bluetooth & other devices" menu (2) When uninstalling the bluetooth driver in "device manager" an "Unknown USB Device (device descriptor request failed)" appears under USB devices.

 

I have tried nearly every suggestion posted in the intel support forums and other online discussions.  These include: uninstalling bluetooth drivers in "program and features" and "device manager"; starting, resetting and changing settings for bluetooth services in the service menu; updating both the wifi and bluetooth drivers in "device manager"; using the motherboard installation and intel's own installation executes to reinstall and uninstall drivers, using cleanmgr.exe after having uninstalled; shutting down and removing the power cable and repeatedly pressing the power button (//this somehow made the uninstalled bluetooth driver appear installed in "device manager" when the  "unknown usb device" had appeared//).

 

Sorry thats a lot of reading hopefully someone has experienced this and can suggest something that will resolve these bluetooth woes.


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